Duty Manager – Workshop Manchester

Purpose of the role:

· To support the Centre Manager through fulfilling the role of duty manager, overseeing all aspects of the operation as required, including health and safety, production, logistics and aftersales.

· To deliver all elements of effective people management including recruitment, training, performance management, communication and wellbeing.

· To lead the Workshop with all aspects of mechanical and cosmetic vehicle repair. Ensuring both volume and financial targets are met.

Role Accountabilities:

Duty Management:

· Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.

· Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.

· Share responsibility for ISO and Security with the rest of the Management Team.

· Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.

· Take on other responsibilities outside of normal role as required.

· Support other locations as required.

People Management:

· To manage all elements of the employee lifecycle including onboarding and offboarding.

· Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.

· Conducting grievance and disciplinary processes.

· Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.

· Effective communication to team ensuring awareness of results and key priorities.

Operational Management:

· Accountable for the timely production of high quality cosmetic and mechanical repairs.

· Ensure adherence to BCA Standard Operating Procedures.

With a health and safety-first approach ensure that quality, speed and cost targets are · delivered to maximise profitability.

· Effective WIP management, maximising volume and revenue.

· Liaise with central teams to maximise opportunities.

Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and VE Team to set and monitor KPI’s across the Centre

Technical skills:

· Delegate responsibility appropriately and effectively

· Ability to motivate a team to deliver objectives and meet targets

· Good report generation and presentation abilities

· Excellent attention to detail

· Excellent time management

· Knowledge of Microsoft Office – including Excel and Powerpoint, IT skills

· Drive & results focus

· Motivating & developing others

· Data, decisions & problem solving

· Influencing & communicating

· Action and customer focused

· Team Player

· Technical competence in vehicle repairs, both mechanical and cosmetic

Stakeholder Engagement:

• Centre Manager – Liaise with the Centre Manager to define and deliver operational KPI’s.
• Duty Managers – Liaise with other Duty Managers to ensure the overall branch operation runs effectively
• Stock controllers – constant communication regarding diagnostics and repair of assets.
• Team members - Provide line management to team members and work with them to support consistent high performance. Conduct regular performance appraisals, upskill and support development
• Customers – provide an excellent customer experience to buyers and sellers, dealing with any escalated issues promptly as and when they occur
• Third party suppliers

Knowledge and Experience:

Essential:

• Experience in a line manager or team leader role
• Understanding and experience of mechanical and bodyshop environments and techniques
• Able to demonstrate high-level organisational skills and an ability to communicate a variety of information and instruction to operational team members and first line supervisors
• Full UK Driving Licence

Shift Pattern

Monday - Friday

8am - 5.30pm