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Customer Service Advisor

Salary

£23000
to 25000
Per Year

Customer Service Advisor

MEM Wellingborough is recruiting a Customer Service Advisor and a Gatehouse Administrator to join our team(s) based in Purfleet, Essex.

MEM Recruitment are recruiting for a Customer Service Advisor and a Gatehouse Administrator to join our client based in Purfleet, Essex - working in their Air and Sea and Domestic department. Our client is looking for candidates who are enthusiastic about their business and the freight industry, boasts a positive outlook and has a clear focus on high job quality.

The applicants must be proactive, organised, and punctual, engaged and motivated as well as having a good attention to detail. The client is looking for persons who can add extra quality to their already highly skilled team and interested in providing an excellent service to all customers.

Start Date: Subject to interview.

Shift Pattern: Monday to Friday 07:00am - 16:00pm / 08:00AM - 17:00PM / 09:00-18:00PM.

Shift Pattern to either be set or on rotation, discussed at interview stage.

The main part of the job is to communicate with customers and ensure freight is moved from collection to delivery in a timely manner. You will be working closely with the distribution departments ensure any information is relayed to them. You will also produce KPI’s when required.

Job Duties:

Include, but are not limited to the following:

  • Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
  • The use of 1-3 computer screens and using in house systems such as a slot manager / parcel inputting software.
  • Managing the incoming and outgoing of imports and exports, authorising delivery partners access to site via vehicle recognition.
  • Updating / verifying the client Order Management System with customer booking details.
  • Liaise with operations to ensure customer commitments are delivered upon.
  • Effective monitoring to ensure deliveries are completed within the agreed timelines.
  • Ensure that all collection consignments are conforming to correct information.
  • Pro-active problem solving with customers and colleagues when issues arise.
  • Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
  • Provision of PODs to meet customer requirements where necessary.
  • Provide KPI and reports both externally and internally where required
  • Resolve Credit Management Queries where necessary.
  • General Day to Day administrative duties.

What The Client Can Offer:

  • A role in a successful, dynamic company.
  • A chance to work in a busy but well organised and efficient department.
  • Be a part of a strong team of performance driven colleagues.
  • Competitive salary.
  • Great future career prospects for advancement.
  • A professional working environment.
  • Potential yearly bonus based on company result and attendance.
Monday to Friday Day Shift
Salary
£23000
to 25000
Per Year

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It's the 3rd March 2024 7:14 PM